The Central Bank of Ireland has implemented a Code of Conduct for Mortgage Arrears, which prescribes a process designed to help customers who are in arrears or financial difficulty to manage their mortgage through times of financial stress. The Code applies to a mortgage that is secured upon your "Primary Residence". This is either a residential property which you occupy as your family home or your only residential property in the State.

Lapithus has introduced a process designed to assist our customers who are in arrears with their mortgage repayments or at risk of going into arrears, to find a resolution for them. The arrears management process is a four-step process called the Mortgage Arrears Resolution Process (MARP), customer engagement is central to this process. If you are in arrears or at risk of going into arrears, please contact our Arrears Support Unit on 0818-555 390 (lo-call). Our team is ready to help you Monday to Thursday 9:00am to 8:00pm and Friday 9:00am to 5:00pm.

If you would like to know more about our MARP process, click here for a copy of our MARP booklet.

> Downloads: SFS Guide
> Downloads: Industry SFS
> Downloads: MARP 2016


Lapithus Management DAC may share information on your loan with a credit reference agency, which would include details of any missed payments.

If you do not meet the repayments on your credit facility agreement, your account will go into arrears. This may affect your credit rating, which may limit your ability to access credit in the future.


The following is a list of helpful contacts and agencies that you may find useful:


Money Advice and Budgeting Service (MABS)

MABS is a free confidential and independent service in the Republic of Ireland for people in financial difficulty.

Telephone: 0761 07 2000


Insolvency Service of Ireland

The Insolvency Service of Ireland is a statutory body set up under the Personal Insolvency Act 2012 and its role includes the provision of information to the public relating to the Act.

Insolvency Service of Ireland, Block 2, Phoenix House, Conynigham Road, Dublin 8.

Telephone: 076 106 4200


National Consumer Agency

The National Consumer Agency provides consumer information and performs the education functions on behalf of the Central Bank of Ireland. This includes providing information on the Code. The following websites provide useful information for customers:


Central Bank of Ireland

The Central Bank’s website provides independent information on financial products and details of financial services providers.

On the website you can find the text of the Code as well as a consumer guidance note “Mortgage Arrears – A Consumer Guide to dealing with your Lender” which you may find useful.

Telephone: 1890 777 777


Financial Services Ombudsman’s Bureau

3rd Floor

Lincoln House

Lincoln Place

Dublin 2

Lo Call: 1890 88 20 90 Telephone: +353 1 6620899 Fax: +353 1 6620890



Citizens Information Board

The Citizens Information Board helps people access comprehensive and clear information relating to social services.

Citizens Information Centres are located around the country.

Lo Call: 0761 07 4000 (Monday to Friday 9.30am-5.30pm)


Department of Social Protection

The website of the Department of Social Protection provides information about Job Seekers Allowance, Mortgage Interest Supplement and other welfare benefits in the Republic of Ireland.


Office of the Revenue Commissioners

The website of the Revenue Commissioners offers information on tax credits and benefits you may be entitled to in the Republic of Ireland, including Mortgage Interest Relief.



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